Culture Connect terms and conditions.
Cancellations for half day and one day tours:
Outside 48 hours before departure full refund is given.
Less than 48 hours prior to departure a 100% cancellation fee will apply.
Cancellations for multi day tours (2 days and over), fly tours and private touring.
Outside 30 days prior to departure a full refund is given
Cancellation inside 30 days – 7 days prior to departure will incur a 50% cancellation fee.
Less than 7 days prior to departure a 100% cancellation fee will apply.
We strongly recommend appropriate travel insurance in case of unforeseen circumstances occurring.
All tours booked with an agent may result in an additional fee. You will be advised to contact your booking agent if you need to cancel your tour.
All multi day tours, fly tours and private charters must be reconfirmed 48 hrs prior to travel by calling 1300 794 175.
Booking payment for all tours and private charters.
Full amount required if booked within 45 days.
A deposit of 20% of total tour price is required if booked outside 45 days of departure with remainder due 45 days prior to departure date.
All credit card bookings incur a 1.5% merchant fee.
Due to seasonal and cultural circumstances some areas and activities may be inaccessible therefore itineraries may differ without notice. A suitable alternative will be offered.
Refunds will not apply for delays, curtailment or alteration of a tour resulting from any cause, including mechanical failure, cultural commitments from Traditional owners or severe weather conditions.
Travel insurance is strongly recommended to cover any unforeseen circumstances – be they caused by road and weather conditions, mechanical failure, delays or other reasons.
Culture Connect accepts no responsibility for the loss or damage to personal articles including luggage.
Culture Connect cannot be held responsible for any personal injury to clients due to action beyond their control.
Culture Connect cannot guarantee our pick up and drop of times and are not responsible for costs resulting in passengers failing to connect with other services.
Due to the nature of our tours children under 4 years or not recommended on tours. Our private charters can accommodate children under 4 with prior arrangement.
Smoking and drinking alcohol is prohibited inside a tour vehicle under Australian Government regulation.
Drinking of alcohol is permitted however the Traditional Owners and guide have the right to limit the amount consumed.
Under no circumstance will illegal drugs be allowed on the vehicle. The guide has the right to remove and terminate the tour for any persons found with illegal substances. This will result in no refunds and they will be responsible for their own travel costs at that point.
Culture Connect will endeavor to create an enjoyable environment for all our passengers .
Therefore we will reserve the right to remove any persons who threaten the safety of the guide, or fellow passengers either physically or verbally including disrespecting the wishes of the Traditional Owners of the land we travel. This will result in no refunds and they will be responsible for their own travel costs at that point.
Culture Connect reserves the right to cancel a tour or arrange an alternative operator if group numbers are insufficient.
Special Dietary Requirements
For any specific dietary requirements please indicate when booking online or inform our reservation staff at the time of booking so alternatives can be discussed. All dietary requirements are to be declared at the time of booking. Culture Connect will not be held responsible for the catering/food supply for any individual where a dietary condition is undeclared.
To ensure your tour with us is enjoyable and without incident, medical conditions are to be made known to our Reservations staff at time of booking. Due to remote areas on country, we can be be many hours away from medical facilities. We reserve the right to seek a Medical Clearance before travelling with us. You are encouraged to carry enough medication required for the duration of your tour. Cold storage is available where required.
Booking and Payment
Bookings can be done via our website cultureconnect.com.au or by phoning 1300 794 175 (within Australia) or +61 7 4032 1794 4324 (outside Australia) . Bookings can also be done through most Travel Agents, Hostels and Hotels. Full payment will be required at the time
Credit card details are required for Internet and Phone bookings. Credit Card payments incur a Merchant Levy and are subject to change without notice. MasterCard & Visa 1.5%. A Travel Agent may take a deposit or the full amount depending on their relationship with Culture Connect. If a deposit is taken we will require credit card details to secure your booking and charge the outstanding amount.
Pickup times are approximate due to traffic / weather conditions. Please be waiting outside your accommodation 5 minutes prior to your pickup time and allow a 15 minute window for departure from your pickup time.
Luggage (Multi day tours)
Each passenger is entitled to take one bag (preferable soft sided) – 80cm x 30cm x 30cm weighing less than 10kg. You may also have a small day bag or pack weighing no more than 4kg. Baggage over the prescribed limit cannot be carried without prior arrangement.
Culture Connect and its employees accept no responsibility for any booking, contract, travel, accommodation or group tours which result in any loss, damage, accident, diversion, or theft in regard to luggage or personal belongings, and will be exempt from all liability in respect of direct or indirect consequential loss or damage, death, injury, sickness, irregularity, delay liability, and additional expenses, or inconvenience or any other event beyond its control including accident, failure of machinery or equipment, accommodation, transport, or other services. We also reserve the right to change, cancel, use alternative vehicles or alter the tour route or itineraries without prior notice due to cultural circumstances, weather, road conditions or operational needs. We do so with full consideration of your safety; no refund will be given in these circumstances or in the event of any delay.